Shipping, Returns & Privacy policy  

The owner of the online store karolazhats.com (hereinafter referred to as the vendor) is Karola Zilmer Hats OÜ (registry code: 14936202 ), located at Estonia, Õismäe tee 106, Haabersti linnaosa, Tallinn, Harju maakond, 13513 

 

While making a Purchase, Client has read and accepts Vendors Terms of use.
Vendor is entitled to make changes in stores Terms of use.
All prices of Purchases on the online store are indicated in EUR currency.
Vendor accepts payments with Paypal and Credit Cards.

ORDER PROCESS AND PAYMENT
Client draws up order by adding up Purchase to „cart” and giving their name, surname, address, telephone number, e-mail and manner of payment and delivery.
Vendor approves that data given by Client is correct, will be used only in purchase order process and delivery and follows all personal data requirements given by Estonian legislation.

 

Vendor is not responsible for Clients given data accuracy while filling order.
Vendor does not verify buyers or owners personal data and does not take responsibility for damages that can occur while using third parties payment cards or personal data.

If order has been formalized successfully, Client receives approval in their e-mail. There is indicated order status and additional information. If approval e-mail does not appear in “inbox”, Client should contact Vendor.

Payments at karolazhats.com are processed with PayPal or through an invoice system, Invoice will be sent on customers email.
PayPal – the one of the most popular digital payment platform, owned by eBay Inc., that allows to pay for the purchase with your VISA or MasterCard.

 


SHIPPING
The goods are sent to the following countries: Estonia, other countries by agreement. The costs of sending the goods for over 80 euros, to the parcel machine within Estonia,  are taken care by the Seller. Other shipping methods will be paid by the buyer. Transport outside of Estonia arranged by agreement, in which case the buyer pays the shipping costs.

Shipments within Estonia usually reach the destination, specified by the buyer within, 3-7 working days from the purchase date. In exceptional cases, the customer will be contacted immediately to reach an agreement
 

The delivery dates are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by post service or destination customs clearance processes. We have the right to ship goods in up to 45 calendar days in exceptional cases.

RIGHT OF WITHDRAWL
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

RETURN POLICY
Client has to notify Vendor before returning order by e-mail karolazhats@gmail.com or by phone +372 55563262

Our aim is to not have returns, but if you’r e not 100% satisfied with the items you received then we kindly ask you to email us immediately so we can authorise the return.

Client has the rights to decline the Purchase in 14 days time starting with receiving of a Purchase. Return of Purchase is feasible only in cases when appearance of item, consumer properties, items original packaging and marking has been retained. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). According to Consumer Protection Act Vendor has the right to refuse to take back Clients Purchase if it is not returned in original packaging, packaging has been severely damaged or there has been noticeable minor usage traces.

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
Client has the rights to refuse ordered Purchase if it has industrial defect or Purchase has changed its colour or shape.

While returning an order the Client can exchange it for a similar item or can get back paid expenses. Vendor is covering delivery expenses only if the Purchase have had industrial defect. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

DEFECTIVE GOODS
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing karolazhats@gmail.com or by phone: +372 55563262

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store is not liable for any defects arising after delivering the goods to the purchaser.

SETTLEMENT OF DISPUTES
Settlement of disputes All complaints made by a purchaser about the online store must be e-mailed to karolazhats@gmail.com.

COUPONS AND DISCOUNT CODES
Coupon codes can be sent by email, or included in newsletters, catalogs, and advertisements.
Promotion or coupon codes can be used in checkout and the discount will be applied to the order e.g. R100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.

Any refund you may be entitled to receive will not include the coupon or its redemption value. You will receive no more than the amount you actually paid towards your purchase price.


DUTIES AND TAXES
Orders may be subject to duties and taxes and customers are responsible for these fees. Please note that Karola Zilmer Hats does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.